Terms and Conditions

Welcome to Autopet Australia

By accessing or using our website at www.autopetaustralia.com.au, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase. If you do not agree with any part of these terms, please do not use our website.

1. General

Autopet Australia operates this website and sells pet technology products and accessories to customers across Australia. We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website constitutes acceptance of any changes.

2. Products & Pricing

All prices are listed in Australian Dollars (AUD) and are inclusive of GST where applicable. We reserve the right to change prices at any time without notice. Product descriptions and images are provided for reference only and may vary slightly from the actual product.

3. Orders & Payment

By placing an order, you confirm that you are at least 18 years of age and that all information provided is accurate and complete. We accept payment via the methods listed at checkout. Your order is confirmed once payment has been successfully processed and you receive a confirmation email.

We reserve the right to cancel or refuse any order at our discretion, including in cases of pricing errors, suspected fraud, or stock unavailability. A full refund will be issued in such cases.

4. Shipping

We ship Australia wide. Delivery timeframes are estimates only and may vary. Please refer to our Shipping Information page for full details. Autopet Australia is not liable for delays caused by third-party carriers or circumstances beyond our control.

5. Returns & Refunds

We want you to be completely satisfied with your purchase. Please refer to our Returns & Warranty page for our full returns and refund policy. Returns must comply with the conditions outlined on that page.

6. Warranty

Our products come with a 12-month warranty against manufacturing defects. This warranty does not cover damage caused by misuse, accidents, or normal wear and tear. For warranty claims, please contact us at hello@autopetaustralia.com.au.

7. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of Autopet Australia and is protected by Australian copyright law. You may not reproduce, distribute, or use any content without our prior written consent.

8. Limitation of Liability

To the maximum extent permitted by law, Autopet Australia will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability to you shall not exceed the amount paid for the product in question.

9. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

10. Privacy

Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.

11. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.