Shipping Information

At Autopet Australia, we aim to pack and send your order as quickly as possible so you and your dog can enjoy your new goodies without the long wait.

Order Processing Times

Orders are usually packed and dispatched within 1–3 business days after your order has been placed.

During busy periods, sales, product launches, or public holidays, processing times may take a little longer.

Shipping Within Australia

We currently ship orders Australia-wide.

Delivery times may vary depending on your location, courier delays, and Australia Post delivery schedules.

Estimated delivery times:

Metro areas: 2–7 business days
Regional areas: 5–10 business days
Remote areas: 7–14 business days

These timeframes are estimates only and may vary.

Shipping Rates

Shipping costs are calculated at checkout and may vary depending on the size, weight, and location of your order.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number by email or SMS, where available.

Please allow some time for tracking updates to appear after your parcel has been lodged.

Incorrect Shipping Details

Please make sure your shipping details are correct before placing your order.

Autopet Australia is not responsible for parcels sent to the wrong address if incorrect details were entered at checkout. If you notice an error, please contact us as soon as possible and we’ll do our best to update it before your order is shipped.