Privacy Policy

Your Privacy Matters to Us

At Autopet Australia, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make a purchase.

Information We Collect

We collect information that you provide directly to us, including:

Personal details: Name, email address, phone number, and delivery address
Payment information: Processed securely through our payment provider — we do not store your card details
Order history: Details of products you have purchased
Communications: Any messages or enquiries you send us

We may also automatically collect certain information when you visit our site, such as your IP address, browser type, pages visited, and time spent on pages.

How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Send order confirmations and shipping updates
Respond to your enquiries and provide customer support
Improve our website and product offerings
Send promotional emails and offers (only if you have opted in)
Comply with legal obligations

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and fulfilling orders (such as shipping carriers and payment processors), under strict confidentiality agreements.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can choose to disable cookies through your browser settings, though this may affect some functionality.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under Australian Privacy Law (Privacy Act 1988), you have the right to:

Access the personal information we hold about you
Request corrections to inaccurate information
Request deletion of your personal information (subject to legal obligations)
Opt out of marketing communications at any time

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.