Returns, Refunds & Warranty
Our Returns, Refunds & Warranty Policy
At Autopet Australia, we stand behind every product we sell. We personally test each item before listing it, so you can shop with confidence. If something isn't right, we're here to make it easy.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must be:
- Unused and in its original condition
- In the original packaging
- Accompanied by proof of purchase
To initiate a return, please contact us at hello@autopetaustralia.com.au with your order number and reason for return. Once approved, we'll provide you with return instructions.
Please note: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.
Refunds
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Warranty
All products sold by Autopet Australia come with a 12-month warranty against manufacturing defects. This covers:
- Faulty parts or components
- Manufacturing defects
- Products that stop working under normal use
The warranty does not cover damage caused by misuse, accidents, or normal wear and tear.
Exchanges
If you'd like to exchange a product, please contact us and we'll do our best to accommodate your request, subject to stock availability.
Contact Us
If you have any questions about our returns or warranty policy, don't hesitate to reach out:
Email: hello@autopetaustralia.com.au
Hours: Mon–Sun 9am–5pm AEST